Provide technical support
,troubleshooting, repairs, Installation, and assembling for CNC ROUTER, FIBRE
& LASER MARKER, LASER METAL CUTTING MACHINE, PLOTTER , LASER PRINTER ETC.
Providing door step service to customers by visiting them for pick and drop of hand-sets or any technical assistance required for resolving their issues.
Maintaining customer complain logs and service reports.
Adherence to the process set to close a call.
Responsible for providing technical services, ranging from start-up and service to troubleshooting and repair
Representing the brand to the customer.
Educating the customers on features and functionalities of the device and enhancing their knowledge about the device/product for better customer experience.
Call closures in defined TAT.
SALES & SERVICE ENGINEER, sales engineer, service engineer, sales executive, marketing engineer
Posted on: 30th Aug, 2018