Job Description:
Position: customer relationship manager (E-commerce Fashion Industry)
Location: Mangolpuri,
Delhi
Experience: 1-5 year
Salary: 15-25k
Industry: fashion/
garment/ Apparel/ ecommerce
Essential
Duties and Responsibilities
➢ Ensures that customers receive the
quickest service possible.
➢ Assist customers via phone, email and
chat regarding placing orders, order confirmation, product/promotion questions,
shipping status, returns, etc. with the goal of increasing business, customer
satisfaction and retention.
➢ Provides Friendly Professional and
Personalized customer service at all times
➢ Manages difficult customer situations
responding promptly to the needs of the customer resolving issues in the most
cost-effective manner while maximizing customer satisfaction
➢ Attracts potential customers by
answering product and service questions; suggesting information about new
products, ongoing promotions and personalized offers.
➢ Escalates unresolved customer issues
to supervisor as necessary.
➢ Tracks orders and provides delivery
status using multiple manifest systems and other tracking methods including
external sites such as Ecom, Bluedart and FedEx.
➢ Ensures a seamless process flow from
the customer’s initial order to the delivery of products within SLA and
services and payment receipts.
➢ Process return orders, Issues
customer refunds and update in system.
➢ Uses social media to help promote the
company’s products and services.
➢ Managing catalogue and discount
update on website (www.johnpride.in)
➢ Perform other duties as assigned by
supervisor
Required
Knowledge, Skills and Abilities
➢ 1+ years of Customer Service
Experience (E-commerce Fashion Industry preferred)
➢ Must have good communication skills
in both English and Hindi.
➢ Strong interpersonal and active
listening skills.
➢ Strong attention to detail
➢ must have good computer skills.
➢ Knowledge of Unicommerce will be
preferred.
➢ Proficient in Excel, Word and office
tools
➢ Digital and E-commerce experience
preferred.
➢ Able to
begin tasks with limited supervision
➢ Maintain
stable performance and poise in high stress situations
➢ Able to
begin tasks with limited supervision
➢
Understand and process new information quickly
➢
Understand the value of creating customer loyalty
➢ Maintain
stable performance and poise in high stress situations
mail me
updated resume with current salary.
satish.glanmc@gmail.com
satish: 8851O18162
website: www.glansolutions.com
facebook page: www.facebook.com/glansolutions
Linkedin: www.linkedin.com/company/glansolutions
Key Skill:
CRM, customer service, CSE, CCE, ecommerce, e-commerce executive, customer relationship manager,
Posted on: 11th Jan, 2020
Job has being reviewed by admin and will be posted shortly.
endif; ?>Phone: +91-8851018162, 8802749743