Essential Duties and Responsibilities:

·         Ability to analyze, troubleshoots, and resolve customer issues.

·         Coordinates with various functions within the Product Engineering and Customer Engineering teams to ensure requests are handled/routed appropriately and in a timely manner, by owning issues until closure.

·         Serves as contact for technical and service-related problems

·         Team player that is ready to contribute or lead elements of troubleshooting and problem resolution

·         Ability to deal with stressful situations

·         Must have the ability to communicate effectively in the English language both verbal and written

·         Documenting troubleshooting and problem resolution steps, by determining the best course of action.

·         Ability to learn and adapt to new technologies based on organization needs

·         Ensure all tickets meet the targets for resolution, escalation, and documentation completion.

Knowledge Experience:

·         Bachelor

s Degree in computer or engineering related field (or related field experience).

·         Product support engineering experience preferred.

·         Support Application with Tech stack Nginx, Python, Mongo, Redis, Elasticsearch

·         RHEL operating system (certification preferred)

·         A good AWS, Networking, and Communication protocol knowledge

·         Bash/Python Scripting experience with a good knowledge of API and knows how the communication between client and web server takes place.

·         Above average knowledge in all phases of systems analysis and troubleshooting.

·         Should be a self - driven individual and be able to independently handle the assignments.

·         Willingness to work in 24/7 shifts.

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Website: www.glansolutions.com