Position: IT Support Engineer- TL (END USER SUPPORT)

Location: Patna

Experience: 4-6 Years on IT, Desktop Management & Relevant in min 1 year for Team Lead

Salary: 20-25k

Industry: Banking/finance

Qualification: Graduate/Diploma Additional: - H/W & NW/ CCNA/ MCSE & ITIL (value added)

Notice Period- immediate or 7-15 days

 

 

Special Skills,

·         Assets Management

·         People Management

·         Escalation Management

·         Vendor Coordination & follow on Escalation Matrix

·         ITIL Process Knowledge, (Incidents/Service Request & IMAC) Ø Decision Maker

·         Customer Handling Ø Preparation of Reports (Daily,Weekly & Monthly) Ø VIP user management/ handling skills (such as GM, HOD & MD)

·         Trouble shooting of Desktop /Laptop /Printer Software & hardware support.

·         Provide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to next level for resolution.

·         Manage service requests, software installations, new Computer setups, upgrades, etc.

·         Record incident updates & resolution details in the Help Desk tool.

·          Installation of Microsoft windows /Office/Antivirus applications.

·         Setup desktop/Laptop computers and peripherals and test Basic network connections.

·         Support the following technologies: Microsoft Office products – Outlook, Word, Excel, and Internet Explorer.

·         Desktops, laptops, printers- LAN/WAN connectivity.

·         Knowledge on Router /Access Point Configurations.

·         Knowledge of AD (User ID creation/deletion & password unlock).

·         Knowledge on end user backup software (PST Back up/Profile Backup & Data backup).

·         Good Knowledge on Antivirus Server Management. Ø Ability to work independently 

·         Good Communication skills and customer service orientation.

·         Ability to effectively prioritize and execute tasks in a high pressure environment.

·         Provide initial assessment of urgency and business impact on all support calls.

·         Maintain overall ownership of users issue & service ensuring that they receive resolution within a reasonable timeframe.

·         Responsible for tracking hardware and software inventory

 

 

Mail updated resume with current salary and notice period-

Email: satish.glanmc@gmail.com

 

Website: www.glansolutions.com

 

 

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