Job Description:
Position: IT Support Engineer- TL (END USER SUPPORT)
Location: Patna
Experience: 4-6 Years on IT, Desktop Management & Relevant in min 1 year for Team Lead
Salary: 20-25k
Industry: Banking/finance
Qualification:
Graduate/Diploma Additional:
- H/W & NW/ CCNA/ MCSE & ITIL (value added)
Notice Period- immediate or 7-15 days
Special Skills,
·
Assets Management
·
People Management
·
Escalation Management
·
Vendor Coordination & follow on
Escalation Matrix
·
ITIL Process Knowledge,
(Incidents/Service Request & IMAC) Ø Decision Maker
·
Customer Handling Ø Preparation
of Reports (Daily,Weekly & Monthly) Ø VIP user management/ handling
skills (such as GM, HOD & MD)
·
Trouble shooting of Desktop /Laptop /Printer Software & hardware
support.
·
Provide investigation, diagnosis,
resolution and recovery for hardware/software problems. When unable to resolve,
escalate to next level for resolution.
·
Manage service requests, software
installations, new Computer setups, upgrades, etc.
·
Record incident updates &
resolution details in the Help Desk tool.
·
Installation of Microsoft windows /Office/Antivirus applications.
·
Setup desktop/Laptop computers and
peripherals and test Basic network connections.
·
Support the following technologies:
Microsoft Office products – Outlook, Word, Excel, and Internet Explorer.
·
Desktops, laptops, printers- LAN/WAN
connectivity.
·
Knowledge on Router /Access Point
Configurations.
·
Knowledge of AD (User ID
creation/deletion & password unlock).
·
Knowledge on end user backup software
(PST Back up/Profile Backup & Data backup).
·
Good Knowledge on Antivirus Server
Management. Ø Ability to work independently
·
Good Communication skills and
customer service orientation.
·
Ability to effectively prioritize and
execute tasks in a high pressure environment.
·
Provide initial assessment of urgency
and business impact on all support calls.
·
Maintain overall ownership of users
issue & service ensuring that they receive resolution within a reasonable
timeframe.
·
Responsible for tracking hardware and
software inventory
Mail updated resume with current salary and notice period-
Email: satish.glanmc@gmail.com
Website: www.glansolutions.com
Google search: Glan Management Consultancy
Key Skill:
IT support engineer, desktop engineer, network engineer, hardware and network engineer, hardware engineer, desktop support, IT engineer
Posted on: 23rd Aug, 2021
Phone: +91-8851018162, 8802749743