Technical Support Associate(1-3 year)

Glan Management Consultancy, Gurgaon

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Job Description:

Designation: Technical Support Associate

Job Type: Permanent

Job Location: Sector-44, Gurugram,

Canada Shift Timings (1 side cab facility and dinner facility at premises)

Working Days: 6


Job Requirements

        Graduate (Any)

        BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (Preferred)

        Relevant Experience in mechanical or automobile industry (Preferred)

        Knowledge of automotive spare parts (Preferred)

        A team-player mentality who thrives in a collaborative environment and is receptive to feedback

        The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision

        Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment

        Candidate must possess good written and verbal communication skills in English

        Must have good customer handling etiquettes

        Good analytical skills and quick thinking

        Open to work in flexible environment, rotational shifts


Job Responsibilities

        Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.

        Utilizing the computer system to look up for compatible parts as per customer requirement.

        Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

        Effectively communicating product features, benefits, and warranty policy information to the customers.

        Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer understands of information and answer

        Ensure that urgent customer issues are resolved in the most timely and effective manner possible

        Handle various tasks or projects with changing priorities

        Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns



Mail updated resume with current salary-


Satish- 8851018162





Google search: Glan management Consultancy

Key Skill:
Technical Support Associate, customer service, CCE, Customer support, Canadian process, chat process, non voice technical support

Posted on: 15th Mar, 2023

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