Collection Supervisor(0-1 yr)

K D Groups, Delhi NCR

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Job Description:

    Assist in formulation of targets for individual & teams as per Strategies outlined.
    Hire and onboard new employees
    Answer questions from individual team members and provide guidance with feedback
    Anticipate escalation and take over calls when needed 
    Devise ways to optimize procedures and keep staffs motivated.
    Measure performances as per the defined key metrics.
    Ensuring adherence to policies for attendance & other procedures.
    Keep management informed on issues & problems.
    Prepare daily monthly reports / dashboards.
    Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity
    Consistently achieving set targets
    Achieving productivity metrics as per set benchmarks
    Handling customer complaints/ Queries
    Inter department follow- ups on need basis.
    Managing & handling pick ups coordination with agencies & FOS.

Key Skill:
Customer Complaints×Follow Upps×Monthly Report×Operations Team Handling×ops team handling×call monitor

Posted on: 6th Mar, 2018

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