Collection Supervisor(0-1 yr)
Assist in formulation of targets for individual & teams as per Strategies outlined.
Hire and onboard new employees
Answer questions from individual team members and provide guidance with feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staffs motivated.
Measure performances as per the defined key metrics.
Ensuring adherence to policies for attendance & other procedures.
Keep management informed on issues & problems.
Prepare daily monthly reports / dashboards.
Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity
Consistently achieving set targets
Achieving productivity metrics as per set benchmarks
Handling customer complaints/ Queries
Inter department follow- ups on need basis.
Managing & handling pick ups coordination with agencies & FOS.
Customer Complaints×Follow Upps×Monthly Report×Operations Team Handling×ops team handling×call monitor
6th Mar, 2018