Technical Support Associate(1-3 year)

Glan Management Consultancy, Gurgaon

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Job Description:

Designation: Technical Support Associate

Job Type: Permanent

Job Location: Sector-44, Gurugram,

Canada Shift Timings (1 side cab facility and dinner facility at premises)

Working Days: 6


Job Requirements

•        Graduate (Any)

•        BE/ B Tech/ M Tech in Mechanical or Automobile Engineering (Preferred)

•        Relevant Experience in mechanical or automobile industry (Preferred)

•        Knowledge of automotive spare parts (Preferred)

•        A team-player mentality who thrives in a collaborative environment and is receptive to feedback

•        The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision

•        Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment

•        Candidate must possess good written and verbal communication skills in English

•        Must have good customer handling etiquettes

•        Good analytical skills and quick thinking

•        Open to work in flexible environment, rotational shifts


Job Responsibilities

•        Deliver excellent technical support (via chat & email) while meeting the needs of all technical queries of our clients.

•        Utilizing the computer system to look up for compatible parts as per customer requirement.

•        Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.

•        Effectively communicating product features, benefits, and warranty policy information to the customers.

•        Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer understands of information and answer

•        Ensure that urgent customer issues are resolved in the most timely and effective manner possible

•        Handle various tasks or projects with changing priorities

•        Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns



Mail updated resume with current salary-


Satish- 8851018162





Google search: Glan management Consultancy

Key Skill:
Technical Support Associate, customer service, CCE, Customer support, Canadian process, chat process, non voice technical support

Posted on: 15th Mar, 2023

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