Customer Relationship Manager (E-commerce)- Female(2-5 Year)

Glan Management Consultany, Delhi

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Job Description:

Position: customer relationship manager (E-commerce Fashion Industry)

Location: Mangolpuri, Delhi

Experience: 1-5 year

Salary: 15-25k

Industry: fashion/ garment/ Apparel/ ecommerce


Essential Duties and Responsibilities


 Ensures that customers receive the quickest service possible.

 Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.

 Provides Friendly Professional and Personalized customer service at all times

 Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction

 Attracts potential customers by answering product and service questions; suggesting information about new products, ongoing promotions and personalized offers.

 Escalates unresolved customer issues to supervisor as necessary.

 Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as Ecom, Bluedart and FedEx.

 Ensures a seamless process flow from the customer’s initial order to the delivery of products within SLA and services and payment receipts.

 Process return orders, Issues customer refunds and update in system.

 Uses social media to help promote the company’s products and services.

 Managing catalogue and discount update on website (

 Perform other duties as assigned by supervisor



Required Knowledge, Skills and Abilities

 1+ years of Customer Service Experience (E-commerce Fashion Industry preferred)

 Must have good communication skills in both English and Hindi.

 Strong interpersonal and active listening skills.

 Strong attention to detail

 must have good computer skills.

 Knowledge of Unicommerce will be preferred.

 Proficient in Excel, Word and office tools

 Digital and E-commerce experience preferred.

➢ Able to begin tasks with limited supervision

➢ Maintain stable performance and poise in high stress situations

➢ Able to begin tasks with limited supervision

➢ Understand and process new information quickly

➢ Understand the value of creating customer loyalty

➢ Maintain stable performance and poise in high stress situations



mail me updated resume with current salary.
satish: 8851O18162



Key Skill:
CRM, customer service, CSE, CCE, ecommerce, e-commerce executive, customer relationship manager

Posted on: 8th Apr, 2021

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