Company: Glan Management Consultany
Location: Delhi
Experience: 2-5 Year
Salary:
Employment Type:
Job Description:
Position: customer relationship manager (E-commerce Fashion Industry)
Location: Mangolpuri, Delhi
Experience: 1-5 year
Salary: 15-25k
Industry: fashion/ garment/ Apparel/ ecommerce
Essential Duties and Responsibilities
➢ Ensures that customers receive the quickest service possible.
➢ Assist customers via phone, email and chat regarding placing orders, order confirmation, product/promotion questions, shipping status, returns, etc. with the goal of increasing business, customer satisfaction and retention.
➢ Provides Friendly Professional and Personalized customer service at all times
➢ Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost-effective manner while maximizing customer satisfaction
➢ Attracts potential customers by answering product and service questions; suggesting information about new products, ongoing promotions and personalized offers.
➢ Escalates unresolved customer issues to supervisor as necessary.
➢ Tracks orders and provides delivery status using multiple manifest systems and other tracking methods including external sites such as Ecom, Bluedart and FedEx.
➢ Ensures a seamless process flow from the customer’s initial order to the delivery of products within SLA and services and payment receipts.
➢ Process return orders, Issues customer refunds and update in system.
➢ Uses social media to help promote the company’s products and services.
➢ Managing catalogue and discount update on website (www.johnpride.in)
➢ Perform other duties as assigned by supervisor
Required Knowledge, Skills and Abilities
➢ 1+ years of Customer Service Experience (E-commerce Fashion Industry preferred)
➢ Must have good communication skills in both English and Hindi.
➢ Strong interpersonal and active listening skills.
➢ Strong attention to detail
➢ must have good computer skills.
➢ Knowledge of Unicommerce will be preferred.
➢ Proficient in Excel, Word and office tools
➢ Digital and E-commerce experience preferred.
➢ Able to begin tasks with limited supervision
➢ Maintain stable performance and poise in high stress situations
➢ Able to begin tasks with limited supervision
➢ Understand and process new information quickly
➢ Understand the value of creating customer loyalty
➢ Maintain stable performance and poise in high stress situations
mail me updated resume with current salary.
satish.glanmc@gmail.com
satish: 8851O18162
website: www.glansolutions.com
Key Skill:
CRM, customer service, CSE, CCE, ecommerce, e-commerce executive, customer relationship manager
Posted on: 8th Apr, 2021
Phone: +91-8851018162, 8802749743