Job Description:
Designation: Technical Support Associate
Job Type: Permanent
Job Location: Sector-44, Gurugram,
Canada Shift Timings (1 side cab facility and dinner facility at premises)
Working Days: 6
Job
Requirements
•
Graduate
(Any)
•
BE/ B
Tech/ M Tech in Mechanical or Automobile Engineering (Preferred)
•
Relevant
Experience in mechanical or automobile industry (Preferred)
• Knowledge of automotive spare parts (Preferred)
• A team-player mentality who thrives in a collaborative environment and is receptive to feedback
• The ability to self-start, multi-task, and prioritize tasks by urgency and importance, while pursuing solutions without supervision
• Flexibility and eagerness to do whatever is required and willingness to shift responsibilities as needed based on demand in a fast - paced environment
• Candidate must possess good written and verbal communication skills in English
• Must have good customer handling etiquettes
• Good analytical skills and quick thinking
•
Open to
work in flexible environment, rotational shifts
Job
Responsibilities
•
Deliver
excellent technical support (via chat & email) while meeting the needs of
all technical queries of our clients.
• Utilizing the computer system to look up for compatible parts as per customer requirement.
• Ensuring the customers that the orders are appropriately processed and delivered in a timely and efficient manner.
• Effectively communicating product features, benefits, and warranty policy information to the customers.
• Respond to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer understands of information and answer
• Ensure that urgent customer issues are resolved in the most timely and effective manner possible
• Handle various tasks or projects with changing priorities
• Successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns
Mail updated resume with current salary-
Email- etalenthire@gmail.com
Satish- 8851018162
Website: www.glansolutions.com
Google search: Glan management Consultancy
Key Skill:
Technical Support Associate, customer service, CCE, Customer support, Canadian process, chat process, non voice technical support
Posted on: 15th Mar, 2023
Phone: +91-8851018162, 8802749743